What is a Custom App?

Allene Norton
Allene Norton
  • Updated

A Custom App is a web application that can be embedded into Copilot that receives authentication information about the current user. If you've built a custom web app that you want to bring into your portal, you can use this feature to dynamically show different content to different clients. Programming experience is required for this type of App. You can learn more in our API documentation


Custom Apps append the client or company ID (based on your default channel settings) to the URL of your web app as a query parameter, allowing you to quickly and easily identify who is currently connected to the custom App. With this data you can then utilize the Copilot API as well as external APIs to accomplish the needs of your workflow.


Custom Apps are currently only available to our Professional, Advanced, and Copilot Plus customers.

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