How do you connect a custom email domain?

Allene Norton
Allene Norton
  • Updated

Custom email domains help elevate your brand and ensure that email notifications sent to your clients don't end up in the spam folder. If your website is www.example.com, with a custom domain you can set up email notifications to be sent from notifications@example.com The "notifications" part can be replaced with a term of your choice.

A subscription to a Professional, Advanced, or Copilot Plus plan is required to connect a custom email domain.

 

Setting up a custom email domain

  1. Navigate to Settings > Domains.
  2. Enter required information in the custom email domain section. 
  3. Log into your registrar and add the new records.
    1. Be sure to enter all records provided by us when entering your information. This includes 3 CNAME records, 1 MX record, and 1 TXT record. You may need to scroll down to see all of them.
    2. For the MX record, the 10 in the value is the priority. Some registrars have a separate column for this, and the value will be the rest of the record (beginning with feedback.smtp...)
  4. Wait between 5 minutes and 72 hours for setup to be complete.

If you are running into any issues with this setup please contact support

 

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