Why can't I change my custom web domain?

Allene Norton
Allene Norton
  • Updated

Occasionally our customers experience issues when trying to change a custom web domain that they had previously connected.


In most cases, this is due to a custom email domain also being connected. You will need to disconnect any custom email domains before updating the custom web domain.


Then, to change the custom web domain, the previous web domain must be disconnected before adding a new web domain.


Note: Custom web and email domains must match. For example, if your custom web domain is set as companyA.com, the custom email domain must also be @companyA.com.


If you do not have a custom email domain and are having issues disconnecting your previous custom web domain, please contact our support team and we will help resolve the issue.

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