When a client goes to pay their invoice or add a payment method in their Settings, they will have the option to connect a bank account for ACH payments in addition to adding a credit card.
There are 2 ways for you clients to connect a bank account to use for ACH payments:
1. Connect bank using Plaid
Plaid is the simplest way to connect a bank account. Plaid will accept the client's credentials they use to log into their online bank account and verify the connected account immediately.
2. Connect bank manually
If a client's bank does not support Plaid or they would rather verify their account manually, they will need to enter their name, account number, and routing number:
Once they've entered their information, they will be take to their Settings > Payment methods page. This is where they will go to verify their account using microdeposit amounts sent from Stripe. IT will take 1-2 business days for the microdeposits to appear on the client's statement.
The microdeposits will have ACCTVERIFY in the statement descriptor.
Once they've clicked Verify they will be shown the above pop-up. Stripe will deposit 2 amounts less than $1 USD and the client will need to enter the exact amount of the microdeposits.
Note: It is important that your clients are aware that a third transaction will appear as a withdrawal for the total amount of the microdeposits. For the example below, the client would enter $0.05 and $0.03 in the amounts inputs of the Verify account pop-up. They do not need to enter the negative (withdrawal) amount.
Clients will have a maximum of 3 attempts for this verification. If you client exceeds the maximum number of attempts, please contact support@copilot.com.
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