Is my subscription fee based on the number of internal or client users?

Marlon Misra
Marlon Misra
  • Updated

Subscription fee calculation

The subscription fee is based on the number of internal users. For example, if you have 5 internal users on the monthly Starter plan the monthly fee is as follows:

$39 / mo / internal user * 5 internal users = $195 / mo


Internal user definition

An internal user is anyone on your team that has their own log in access to your portal, regardless of their designation as Admin or Staff. You can see all internal users on the Settings > Team page. Not everyone on your team needs to have an account in your portal but we recommend that everyone that is client-facing has one.

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