Why can't I see customers or invoices in my Stripe account?

Marlon Misra
Marlon Misra
  • Updated

When you connect a Stripe account you are simply telling us where to send payouts to. We do not establish a 2-way connection with Stripe, which means that on Stripe you will not be able to see customers or invoices.

 

In other words, your portal becomes the source of truth for customers, invoices, and individual payments. 

 

The reason we do this is because it gives us full control over the payment experience and lets us provide features that we otherwise could not. For example, we let you decide whether you want to absorb payment processing fees or pass them onto clients. This is only possible because of the setup we have in place. 

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