How do you connect a custom domain?

Marlon Misra
Marlon Misra
  • Updated

Custom domains help elevate your brand and make your clients feel secure when they are in your portal. If your website is www.example.com, with a custom domain you can set up portal.example.com. The "portal" subdomain can be replaced with a term of your choice (i.e. app.example.com)

In order to connect a custom domain you have to be on our Professional or Enterprise plan. We recommend that you set up a custom domain before inviting all of your clients because otherwise they will have to log in again. 

 

I don't own a domain yet

We recommend you use Namecheap to purchase a domain. Domains typically cost <$10/yr.

 

I already have a domain

  1. Navigate to Settings > Domains.
  2. Enter required information.
  3. Log into your registrar and add the new records.
  4. Wait between 5 minutes and 24 hours for setup to be complete.

If you are running into any issues with this setup please contact support

 

Note: If you already have active clients and are connecting a custom domain you don't need to worry about their transition experience. Once the domain setup is successful, old links will automatically redirect to your custom domain.

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