Channels are a concept we use for the Messages and Files Apps. They let you send messages or share files with an individual client, a group of clients, or a company (i.e. all clients associated with the company).
Note that if you have enabled companies then you can set your default channel type to be an individual channel or company channel.
To create a new channel, click on the + on the Messages or Files page. Then select one or more clients or select a company and submit. A new channel will be created. If the channel already exists, you will be redirected to it.
Note that if you have disabled companies then you will only be able to to make use of client channels. You will not be able to use group channels or company channels.
A client channel is a channel with just one single client (i.e. one individual with an email). Other clients cannot see it.
A group channel is a channel with two or more clients. Note that the clients in a group channel must be assigned to the same company. You cannot create a group channel with clients from multiple companies.
A company channel is a channel that includes all clients that are associated with the company. If the clients associated with a company change, the clients that can access a company channel also change.