In your portal, you will notice that internal users and client users will see and receive both in-product and email notifications.
Product notifications are notifications that you see on your sidebar. Specifically, you'll see a number beside the name of the App. For example, if there is a (3) that shows beside Messages, this means that 3 messaging channels have unread notifications.
Email notifications are notifications that you receive in your email inbox. There are two important things to note about email notifications:
- Email notifications are only sent to recipients if the recipient is not active at the time the event took place. For example, if you send a message to a client and the client immediately views it in the product, the client will not also receive an email notification because it is not needed.
- Email notifications are sent 5 minutes after an event takes place so that multiple events can be grouped into a single email notification. For example if you send 20 messages to a client over a 5 minute period, the client will receive 1 email notification and not 20.